Discussion about this post

User's avatar
Shane's avatar

The lean ops angle is real. Fewer layers, lower cost basis. Curious though, where does the drag tend to creep back in as volume picks up? I've seen a lot of efficient shops find that lead follow-up is where the margin quietly leaks out, especially beyond the first couple of touchpoints. Is that something you've had to solve for, or does your model handle it differently?

No posts

Ready for more?